PES Collections combines high-velocity recovery operations with absolute statutory adherence to defend the institutional brand reputation of Indian lenders.
Operating under the corporate umbrella of Payroll Expert Solutions Pvt. Ltd., PES Collections was founded to solve the core dilemmas plaguing traditional debt collection: lack of verification, abusive language, data theft, and delayed MIS reporting.
From our centralized Command Hub in Sector 24, Rohini, Delhi, we deploy an integrated dual-engine framework that combines an 80+ seat auto-cadence telecalling floor with a geofenced ground fleet and a dedicated in-house legal advocacy wing.
Led by seasoned banking operations, legal, and compliance professionals with deep retail debt resolution expertise.
Steers institutional banking relationships, agency strategy, and the technology-governed execution model across all retail portfolios.
Directs statutory corporate governance, board compliance policies, and regulatory alignment with central banking directives.
Drives floor productivity, dialer uptime, queue balancing, and enforces the mandatory 06:45 PM DOAD electronic reconciliation lockdown.
Oversees SARFAESI Section 13/14 filings, court appearances, Police Station summon-cell liaisoning, and Section 138 warrant drives.
Supervises independent call audits, live barge-in interventions, anti-false RNR audits, and telecaller compliance scorecards.
Executes daily 10:00 AM PTP priority sweeps, telecaller shift cadence (6+2 hours), and provides second-voice high-ticket negotiations.
Our Rohini Sector 24 Central Command Center is purpose-built for secure, compliant, high-density banking operations.
Equipped with dual PRI lines and Asterisk cloud logging with 90-day redundant audio archiving for all client-facing conversations.
Telecaller terminals use on-screen phone masking (`XXXXXX4216`) with click-to-dial. Exporting raw customer CSVs is strictly disabled.
Full physical and digital KYC dossiers, police verification certificates, and IIBF DRA training records for every floor and field agent.