Borrower Advisory & Anti-Fraud Center | Zero Cash Notice

CRITICAL STATUTORY NOTICE: 100% ZERO CASH POLICY

PES Collections representatives, telecallers, and field executives are STRICTLY FORBIDDEN from collecting physical cash, currency notes, or personal UPI transfers (GPay / PhonePe / Paytm to individual personal numbers).

If any person claiming to be an agent of PES Collections, Payroll Expert Solutions Pvt. Ltd., or your lending bank demands cash or insists on a personal payment, DO NOT PAY. Immediately note down their details and report the incident to our Grievance Desk at +91 8510000416 or grievance@pescollections.com.

Safety First

How to Verify an Official PES Collections Representative

When a recovery executive contacts you via phone or visits your registered premises, always verify their credentials using these 4 steps:

1. Inspect Official Photo ID Card

Every field recovery officer must wear an official laminated identity card displaying the company name (Payroll Expert Solutions Pvt. Ltd.), agent photograph, Employee ID, and corporate seal.

2. Verify IIBF DRA Accreditation

Authorized recovery executives carry proof of certification by the Indian Institute of Banking & Finance (IIBF). You have the right to request their certification number.

3. Demand the Bank Authority Letter

Field agents carry an authorized empanelment letter from your lending bank or NBFC (e.g. ICICI, Axis, Bajaj) delegating collection activities to our firm.

4. Insist on Direct Bank Gateway Payment

Any valid payment link provided by our executive will route exclusively to the official domain of your lending institution or an authorized RBI-regulated dynamic payment gateway.

Approved & Authorized Channels to Clear Your Loan

To ensure your payment is instantly credited to your loan account and reflected in your CIBIL score, use only these verified payment methods:

Direct Bank Mobile Application / Net Banking:
Log in directly to your lender's official mobile banking app (e.g., ICICI iMobile, Axis Mobile, Bajaj Finserv App) and settle the overdue amount under the 'Loans / EMI' tab.
Official SMS/WhatsApp Gateway Links:
Pay only through SMS links originating from verified banking sender headers (e.g. VK-AXISBK, BZ-BAJAJF, IM-ICICIB) or verified green-tick WhatsApp profiles.
Crossed Cheque / Demand Draft:
Drawn strictly in favor of the lending institution with your Loan Account Number endorsed on the reverse (e.g., "Payable to Axis Bank Ltd. - Loan A/C No. XXXXXXXXX"). Never leave the payee name blank.

Your Legal Rights as a Borrower

Under the Reserve Bank of India (RBI) Fair Practices Code, every borrower is entitled to dignity, privacy, and civil communication:

• Permitted Calling Windows: Recovery personnel may only contact you between 08:00 AM and 07:00 PM. Calls outside this window violate our operational standards.

• Civil & Polite Language: Intimidation, verbal threats, abusive language, or persistent harassing calls are strictly prohibited.

• Privacy Protection: Our executives will never disclose the details of your debt, overdue amounts, or legal proceedings to your neighbors, friends, or workplace associates.

• Right to Official Receipt & NDC: Upon settling your loan in full, you are entitled to receive an official No Dues Certificate (NDC) directly from your lending institution.

Encountered Misconduct or Suspected Fraud?

Our Grievance Redressal Officer investigates all complaints with priority. Turnaround time: 48 working hours.

File an Official Grievance Call Grievance Desk: +91 8510000416

Borrower Advisory & Official Verification