In accordance with Reserve Bank of India (RBI) directives, PES Collections maintains a transparent, 3-tier grievance escalation protocol to resolve complaints with urgency and fairness.
If you have experienced inappropriate behavior, improper calling hours, or unrecorded payment disputes, escalate your concern through the tiers below:
For immediate payment clarification, agent identity check, or call recording retrieval.
If your complaint remains unresolved at Tier 1 or involves serious misconduct/harassment.
If you are not satisfied with the agency's resolution within 7 business days, you may escalate to your lending bank.
Every submission is registered directly with the Quality Assurance & Legal Compliance Department.